Refund policy
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] or fill out the returns form at our Contact Us page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Should you wish to return any item received from an online purchase, it is your responsibility to fill in our online returns form as accurately as possible, with the original invoice attached and all the packaging and accessories. Tech MonStore will not be liable to collect the goods from you that have been delivered to you for any reason whatsoever. Tech MonStore will not be held responsible for any costs that may be incurred by you as a result of returning the product. This includes but is not limited to, loss of income, loss of revenue, or any travel expenses.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Most goods that are defective when purchased or fail due to a manufacturing fault will be swapped out, credited, or exchanged within 7 days from the date of delivery.
Excluded from the 7 days swap out/exchange are –
Items that were purchased by special order arrangement; Software; Consumables; Any items that show signs of misuse or abuse; Goods that are susceptible to power surges; Accidental damage.
Goods that cannot be comprehensively tested to the supplier’s warranty policy such as printers, monitors, modems, speakers, scanners, laptops, tablets, and uninterrupted power supply units. These goods will be sent to the original suppliers for testing. No repair, refund, or replacement will be issued before the testing or a detailed report issued of the items is complete and has been reviewed by the authorized repair center. Tech MonStore will not be held responsible for loss of any nature that may occur during this period of testing and assessment whether it is loss of earnings, travel, warranty, or any other cause.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Warranties
Warranty on all goods will not be valid at all if the serial number has been removed, altered, modified, damaged, erased, or marked in any way whatsoever.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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